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Computer Tech Help

GeekBuddy includes remarkable software, Comodo Internet Security Complete 8 that is an award winning anti-virus solution to detects, blocks, and destroys viruses. Both services offer unlimited help requests during the subscription period.

computer tech help

Have a technology question? The Digital Services department is here to help. This includes, but is not limited to, library electronic resources such as Library2Go, Hoopla, Overdrive, and Kanopy. We can also assist with Microsoft or Apple applications and other non-hardware related questions. Our home base is at the Medford Library, but we visit all branches and are available by phone and email, and are happy to schedule one-on-one appointments in-person or over Zoom. We look forward to seeing you and helping you with your technology-related questions, bewilderment, concerns, and fears.

At best, the scammers are trying to get you to pay them to "fix" a nonexistent problem with your device or software. At worst, they're trying to steal your personal or financial information; and if you allow them to remote into your computer to perform this "fix," they will often install malware, ransomware, or other unwanted programs that can steal your information or damage your data or device.

Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems.

Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They may also put your browser in full screen mode and display pop-up messages that won't go away, apparently locking your browser. These fake error messages aim to scare you into calling their "technical support hotline".

Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer. If you didn't ask us to, we won't call you to offer support.

Once they've gained your trust, they might ask for your username and password or direct you to a legitimate website to install software that will let them access your computer to "fix it". If you install the software and provide credentials, your computer and your personal information are vulnerable.

Some tech support scams may also come in the form of malware. When run, this malware may display fake error notifications about your computer or software, similar to tech support scam websites. However, because they are installed on your computer, criminals will likely use them to perform other malicious actions, such as to steal data or install other malware.

Scammers may also use other ways to reach you, such as email, text messages, or chat. These messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech support scam websites.

The secret to eliminating frustration and lost productivity is having a reliable help desk. Computer Tech has experienced technicians to assist your team with any IT problems so they can get back on track very quickly.

Updating your computer systems is critical. Things like security patches and windows updates must be applied regularly. Computer Tech will remotely monitor and manage your network 24x7 to minimize downtime.

Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.

If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.

If you paid a tech support scammer with a credit or debit card, you may be able to stop the transaction. Contact your credit card company or bank right away. Tell them what happened and ask if they can reverse the charges.

If you gave your username and password to a tech support scammer, change your password right away. If you use the same password for other accounts or sites, change it there, too. Create a new password that is strong.

When you report a scam, the FTC uses the information to build cases against scammers. Are you skeptical that reporting scams will make a difference? Watch this video to learn how your story helps the FTC stop scammers.

About 75,000 openings for computer support specialists are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to requests for help in a number of ways, such as in person or by phone, online chat, or email.

Other help-desk technicians work in call centers and take customers through a problem step by step, such as to reestablish an Internet connection or to troubleshoot Wi-Fi routers or other household IT products.

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use. Other types of certifications, such as CompTIA A+, may be a helpful starting point for workers seeking entry into the occupation.

Many computer support specialists advance to other information technology positions, such as information security analysts, network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales.

Communication skills. Computer support specialists must clearly convey information, both orally and in writing. They must describe solutions to computer problems in way that nontechnical users can understand.

The median annual wage for computer network support specialists was $62,760 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $38,560, and the highest 10 percent earned more than $102,410.

Computer support specialists will be needed to provide technical help and training to users with new hardware or software. However, this demand may be offset somewhat as organizations continue to implement automated tools, such as chatbots, for troubleshooting. Some businesses, especially smaller ones with minimal information technology (IT) requirements, may find it more cost effective to contract with outside firms for these services rather than to hire computer support specialists directly.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists, at -and-information-technology/computer-support-specialists.htm (visited March 16, 2023).

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

The Library currently offers one-on-one computer training for adults. Get help with the use of a Windows or Apple computer, Microsoft Office application, Outlook, web browser, other software applications, portable electronic devices, or how to download digital library materials.

Contact Adult Services at 303.335.4820 or by email to learn more about drop-in tech help or to set up an appointment with our Tech Guru. When scheduling a one on one appointment, please let us know what you need help with and when you would like to meet, and the Tech Guru will get back to you to set up an appointment.

SOARR is a project initiated by the University of Colorado Center for Inclusive Design and Engineering (CIDE) to reduce social isolation and loneliness through the application of technology. SOARR aims to provide coaching, training, and materials to tech-savvy, older adults 'tech mentors' who will then offer peer-to-peer support to older adults in Colorado.Who are the mentees?Mentees are older adults in your community interested in learning to use technology. No minimum or maximum skill set is required to become a mentee; SOARR webinars will cover basic skills (powering on a device, navigating a home screen) to more advanced tasks such as accessing telehealth services or using Zoom.

Contact Adult Services at 303.335.4820 or by email to learn more or to set up an appointment with a SOARR volunteer. When scheduling a one on one appointment, please let us know what you need help with and when you would like to meet.

The good news is that there are websites that provide fast and knowledgeable help to troubleshoot and correct almost any PC error you encounter. Some are paid services, but others provide help free of charge. These are some of the best remote computer repair options on the web.

Reddit is a treasure trove of information on a variety of subjects, and the Tech Support subreddit is one of the best in terms of solving even the most difficult computer errors. Search the subreddit for your problem before you post. Users have run into almost every issue imaginable and have posted the solutions online. 041b061a72


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